Technical Support & Maintenance
Ongoing support for your systems, software updates, troubleshooting, and proactive maintenance to keep everything running smoothly so you can focus on your customers.
Downtime Costs You Money
When your dispatch software goes down or your technicians can't access job details on their tablets, you're losing money by the minute. Our proactive technical support ensures your systems stay running smoothly, security patches are applied promptly, and any issues are resolved quickly—often before you even notice them.
Support Services
Help Desk Support
Direct access to technical experts who understand home service business operations. Get answers fast via phone, email, or chat with response times measured in minutes, not days.
Proactive System Monitoring
We monitor your critical systems 24/7 and catch issues before they impact your business. Server health, integration status, and performance metrics are tracked continuously.
Remote Troubleshooting
Most issues can be resolved remotely within minutes. Our technicians securely connect to diagnose and fix problems without disrupting your workday.
Software Updates & Patches
Regular updates keep your systems current, secure, and compatible. We handle the technical work during off-hours to minimize disruption.
Backup & Disaster Recovery
Automated backups and tested recovery procedures protect your customer data, job history, and business-critical information from loss.
Vendor Liaison
We work directly with Housecall Pro, ServiceTitan, Zapier, and other vendors on your behalf to resolve issues and coordinate updates.
Common Issues We Handle
• Technician tablets not syncing with dispatch
• Payment processing failures in the field
• CRM integration errors and broken automations
• Email deliverability problems (going to spam)
• Website downtime or performance issues
• Seasonal software scaling for peak periods
• Data migration and system transitions
Support Plans
Essential Support
Business hours support, email tickets, and monthly system health checks. Perfect for smaller operations.
Priority Support
Extended hours, phone support, proactive monitoring, and quarterly business reviews. Ideal for growing businesses.
Enterprise Support
24/7 coverage, dedicated account manager, SLA guarantees, and on-site support when needed. For multi-location operations.
Keep Your Business Running Smoothly
Let's discuss your technical support needs and create a maintenance plan that prevents problems before they impact your customers and your bottom line.
Get Priority Support